Substitution policy

In order to maintain seamless service to our customers, we follow a substitution policy during emergency situations. If the flower ordered by our customer is unavailable at that time, we substitute it with a similar flower without altering the design of the present. The substituted product is of within the same price range as the product ordered for.

For flowers, special care will be taken to keep the type and colour of the flowers unchanged, In case where the flower assortment needs to be all roses or all lilies, efforts are made to have same flowers, but different colours. Alterations in the floral container as displayed in the image may happen, subject to availability.  Similar substitution policy shall be followed for plant-presents too or other house warming presents.

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